TERMS & CONDITIONS OF SERVICE

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TERMS & CONDITIONS OF SERVICE
Mint Handyman

Last updated: 23/12/2025

1. About Us
   Mint Handyman (“we”, “us”, “our”) provides general handyman, property maintenance, and emergency call-out services across Brighton & Hove and surrounding areas.
    

By booking, instructing, or allowing Mint Handyman to attend a property, you (“the Customer”) agree to these Terms & Conditions in full.

1. Scope of Services
   Mint Handyman provides general handyman and maintenance services only.
    

Unless expressly agreed in writing:

• We do not provide certified or regulated electrical, gas, or structural works
   
• We do not act as surveyors, engineers, or specialist contractors
   
• Works may include temporary, remedial, or make-safe solutions
   

All services are provided on a time-and-materials basis, not on guaranteed outcomes.

1. Pricing & Charges
    

Standard Rates:

• £75 for the first hour
   
• £65 per hour thereafter
   

Minimum Charge:

• A minimum fee of £75 applies to all call-outs, regardless of time spent
   

Out-of-Hours & Emergency Rates:

• All works carried out outside standard working hours are charged at 1.5× the applicable hourly rate
   
• Out-of-hours periods include evenings, nights, weekends, and bank holidays
   

Charges are based on time spent and attendance, not results achieved.

1. Emergency & 24/7 Call-Out Service
   Mint Handyman operates a 24/7 call-out service. Attendance and response times are subject to availability and severity.
    

Emergency works are carried out on a best-endeavours and make-safe basis only. Temporary solutions may be applied. No guarantee is given that emergency works will provide a permanent fix.

1. Customer Responsibilities
   The Customer confirms that:
    

• They have authority to instruct works at the property
   
• The property is safe and accessible
   
• All known defects, hazards, or risks have been disclosed
   

Mint Handyman reserves the right to refuse or stop work where conditions are unsafe or information has been withheld.

1. Customer Due Diligence & No Reliance
   By instructing Mint Handyman, the Customer confirms that:
    

• They have carried out their own due diligence
   
• They believe Mint Handyman has suitable experience for the work requested
   
• They have not relied on any verbal statements, assurances, or representations not expressly agreed in writing
   

1. No Guarantee or Warranty
   All services are provided “as is” and “as available”.
    

Mint Handyman makes no warranties, express or implied, and does not guarantee:

• Outcomes or permanence of repairs
   
• Completion times or availability of materials
   
• That works will resolve hidden or underlying defects
   

1. Limitation of Liability
   To the fullest extent permitted by law, Mint Handyman shall not be liable for:
    

• Loss of income, rent, bookings, or profits
   
• Business interruption or guest dissatisfaction
   
• Indirect or consequential losses
   
• Pre-existing, hidden, or undisclosed defects
   

Our total liability, if any, is strictly limited to the lower of:

• The value of the specific works carried out, or
   
• £500
   

1. Indemnity
   The Customer agrees to indemnify and hold harmless Mint Handyman against any claims, losses, damages, or costs arising from:
    

• Inaccurate or incomplete information
   
• Unsafe or non-compliant property conditions
   
• Claims by tenants, guests, landlords, agents, or third parties
   

1. Third Parties & Subcontractors
   Mint Handyman may engage subcontractors where required. We are not responsible for the independent actions or warranties of third parties unless required by law.
    
2. Disputes & Rectification
   Any concerns must be raised in writing within 7 days of completion. Failure to do so constitutes acceptance of the works.
    

No third-party remedial works may be instructed without giving Mint Handyman a reasonable opportunity to inspect and respond.

1. Force Majeure
   Mint Handyman shall not be liable for failure or delay caused by events beyond our reasonable control, including but not limited to:
    

• Extreme weather
   
• Utility failures
   
• Supplier or material shortages
   
• Illness, accidents, or staff unavailability
   
• Government restrictions or emergencies
   

1. Governing Law
   These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.