TERMS & CONDITIONS OF SERVICE

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 TERMS & CONDITIONS OF SERVICE
Mint Handyman
Last updated: 23/12/2025

Mint Handyman (“we”, “us”, “our”) provides general handyman, property maintenance, remedial, and emergency call-out services across Brighton & Hove and surrounding areas.

By booking, instructing, permitting attendance, or allowing works to be carried out at a property, you (“the Customer”) agree to be bound by these Terms & Conditions in full.

Acceptance may be given verbally, electronically, in writing, or by conduct, including allowing attendance at the property.

Mint Handyman provides general handyman and property maintenance services only.

Unless expressly agreed in writing:

• We do not provide certified, regulated, or specialist electrical, gas, structural, or engineering works
   
• We do not act as surveyors, engineers, architects, or compliance consultants
   
• Works may include temporary, remedial, or make-safe solutions
   
• Services are provided on a time-and-materials or quoted basis, not on guaranteed outcomes
   

All services are carried out on a best-endeavours basis, taking into account the age, condition, and prior installation of existing fixtures, fittings, and materials.

• £75minimum charge (includes the first hour)
   
• £75 per hour thereafter
   
• Time charged in 15-minute increments after the first hour
   

(Evenings, nights, weekends, bank holidays)

• £112.50 minimum charge (includes the first hour)
   
• £112.50 per hour thereafter
   
• Time charged in 15-minute increments after the first hour
   

The applicable minimum charge applies if we attend, assess, diagnose, or carry out any work, regardless of job duration or outcome.

Charges are based on time, attendance, and resources used — not on results achieved.

Materials are charged separately unless agreed in writing.
Time spent sourcing or collecting materials is chargeable.

Larger or more involved works may be quoted following an on-site assessment.

Quoted works:

• Are fixed-price and agreed in writing before commencement
   
• Are based on visible conditions at the time of assessment
   
• May be subject to variation where unforeseen issues arise
   

Quotation visits may be chargeable and may be deducted from the final invoice if the works proceed.

We operate a 24/7 emergency call-out service, subject to availability and urgency.

Emergency attendance is provided on a best-endeavours and make-safe basis only. Temporary solutions may be applied where appropriate.

No guarantee is given that emergency works will provide a permanent or complete repair.

Payment is due immediately upon completion of works unless otherwise agreed in writing.

We reserve the right to require payment of the applicable minimum charge upfront prior to attendance.

Late or unpaid sums may incur statutory interest and recovery costs where applicable.
We reserve the right to suspend or terminate services for non-payment.

If attendance is aborted due to lack of access, incorrect or incomplete information, unavailable utilities, unsafe conditions, or misdescription of the works, the applicable minimum charge remains payable.

Cancellations or rescheduling with less than 24 hours’ notice may be charged at the applicable minimum rate.

The Customer confirms that:

• They have full authority to instruct works at the property
   
• The property is safe, accessible, and compliant
   
• All known defects, hazards, or risks have been disclosed
   

We reserve the right to refuse, suspend, or terminate works where conditions are unsafe, access is restricted, or material information has been withheld.

By instructing Mint Handyman, the Customer confirms that:

• They have carried out their own due diligence
   
• They believe Mint Handyman is suitably experienced for the work requested
   
• They have not relied on any verbal statements, assurances, or representations not expressly agreed in writing
   

All services are provided “as is” and “as available”.

No warranties or guarantees, express or implied, are provided unless expressly agreed in writing.

We do not guarantee:

• Outcomes or permanence of repairs
   
• Completion times or material availability
   
• That works will resolve hidden, underlying, or pre-existing defects
   

To the fullest extent permitted by law, Mint Handyman shall not be liable for:

• Loss of income, rent, bookings, or profits
   
• Business interruption or guest dissatisfaction
   
• Indirect, incidental, or consequential losses
   
• Pre-existing, hidden, or undisclosed defects
   

Our total liability for any claim is strictly limited to the lower of:

• The value of the specific works giving rise to the claim, or
   
• £500
   

Nothing in these Terms limits liability for death or personal injury caused by negligence where it cannot legally be excluded.

The Customer agrees to indemnify and hold harmless Mint Handyman and its contractors against all claims, losses, damages, liabilities, and costs arising from:

• Inaccurate or incomplete information
   
• Unsafe, defective, or non-compliant property conditions
   
• Pre-existing or hidden defects
   
• Claims made by tenants, guests, landlords, agents, or third parties
   
• Instructions given by the Customer that later give rise to loss or damage
   

We may engage subcontractors or third parties where required.

We are not responsible for the independent actions, warranties, or liabilities of third parties unless required by law.

We may take photographs, videos, notes, or other records before, during, and after works for record-keeping, insurance, quality control, and dispute resolution purposes.

Any concerns must be raised in writing within 7 days of completion.

Failure to do so constitutes acceptance of the works.

No third-party remedial works may be instructed without giving Mint Handyman a reasonable opportunity to inspect and respond.

Where the Customer is a company, partnership, agency, landlord entity, or otherwise instructs works on behalf of a third party, the individual placing the booking confirms they have full authority to do so.

That individual personally, irrevocably, and unconditionally guarantees payment of all sums due to Mint Handyman, including call-out fees, labour, materials, abortive visit charges, cancellation fees, interest, and recovery costs.

Liability under this guarantee is joint and several.
Mint Handyman may pursue the individual directly without first seeking recovery from the Customer entity.

The person instructing works warrants that they have full legal authority to bind the Customer and any relevant property owner to these Terms & Conditions.

We accept no liability for disputes between landlords, tenants, agents, guests, or third parties regarding authority or responsibility for payment.

Personal guarantee and commercial provisions apply primarily to business and commercial instructions, including landlords, agents, and property managers.

Nothing in these Terms is intended to remove or unlawfully restrict statutory consumer rights where the Customer acts wholly in a personal, non-business capacity.

We shall not be liable for failure or delay caused by events beyond our reasonable control, including extreme weather, utility failures, supplier shortages, illness, accidents, staff unavailability, or government restrictions.

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.